Business Solutions & Software Group Blog

Businesses that provide a service rather than a physical product will know all too well how often they require specific software solutions to manage operations. They also use these tools to provide excellent customer service and support. Let’s go over some of the most common and helpful software that a service business might implement.

Customer Relationship Management (CRM)

With CRM tools, businesses can manage their relationships with customers by tracking interactions and automating sales throughout the marketing process. It’s one centralized application for a business’ operations that can dramatically improve the way a business interacts with clients and customers.

Appointment Schedule Software

An online appointment scheduling software can help clients book appointments with individuals through a convenient online portal. It’s helpful to integrate a tool like this into your CRM or project management software, too.

Service Management Software

Since businesses offer services, it makes sense to have a service management software to help with things like scheduling field visits, managing work orders, or tracking technician locations.

Billing and Invoice Software

If you can use tools to make your billing, invoicing, and payment processing easier, you’ll be doing your business and its finances a huge favor in the long term.

Customer Support and Helpdesk Software

With customer support and helpdesk software, businesses can better work with customers through support tickets and a communication portal that improves transparency.

Project Management Software

Projects will be your service model’s lifeline, so being able to manage and track them, along with any resources they might require, will allow your organization to collaborate better.

Communication Tools

Collaboration tools will let your organization build solid internal and external communication channels with employees and potential clients.

Accounting and Financial Software

If you can make financial transactions, expense tracking, and financial reporting easier, you’ll be able to keep your organization as profitable and organized as possible.

Feedback and Review Management Software

With a feedback and review management system in place, you can get feedback from clients through online reviews, giving you ways to maintain your reputation and share the great work you do.

Inventory Management Software

If you need to track internal products, orders, shipments, and purchases, you’ll want to make sure you have specialized software to keep everything organized.

Data Analytics and Reporting Platforms

Data analytics tools can give you reporting capabilities to make better decisions. If you use this information appropriately, you can ensure that your business makes the best use of all resources at its disposal.

Business Solutions & Software Group can equip your business with all the technology tools it needs to succeed. To learn more, call us today at (954) 575-3992.

Every business faces two crucial IT decisions: selecting the appropriate hardware for its operations and determining when it's time for a hardware upgrade. In today's landscape, there's a plethora of choices available to decision-makers that were previously unavailable. While this provides more options, it also makes hardware decisions both easier and more complex due to the numerous factors to consider. Let's take a look at some of these factors today.

Efficiently organizing your business is essential to boost productivity, cut costs, and achieve your objectives. This, however, isn’t always simple. Here are some recommended strategies our technicians have to enhance your business organization.

Right to Repair has grown from a simple philosophy to a legitimate movement, with numerous states legislating measures to boost the rights of the consumers and businesses who ultimately pay for and use different pieces of technology every day. Let’s take a few moments to evaluate where the movement stands currently, as well as review what the right to repair would mean for businesses.

Technology plays a dual role within your business—it's not only indispensable for its well-being—it’s also a facet that remains under your complete control. Of course, this is a progressively rare attribute in business. To maximize the potential of your business technology, adopting a proactive management approach is paramount. In this blog post, we'll delve into the reasons why maintaining a proactive stance in technology management can yield substantial cost savings for your business.

Ransomware has rapidly emerged as one of the most menacing and dreaded forms of malware attacks in use today. If you find yourself hoping it would simply vanish, it's completely understandable, but unfortunately, there is little reason to believe that ransomware is going away.

How successful your business is will ultimately be determined by its sales team. Your sales team, as talented as they are, will also be at the mercy of the technology they use to convert your qualified leads into paying customers. Let’s go over how you can use technology to support your sales team and ensure they reach their goals.

Technology plays a big role in most businesses, but its single most important role is to support the people that work for you. Many employees have demands when it comes to the technology that organizations provide for them. If these demands aren’t met, they are more apt to move on to a company that will meet them. In this blog, we discuss how technology works to reinforce your employees’ productivity. 

Businesses depend on productivity, so being able to determine what it looks like is pretty important for any business decision maker. Of course, it looks different to every business because no two organizations operate in the same fashion or are managed the same way. In this blog, we outline some metrics that you should be tracking to help you determine if you are meeting productivity expectations or not.

Most people may believe that only retailers need to have a plan to manage their inventory, but having full control over your business’ inventory is important regardless of the type of business you run. Let’s discuss five ways you can improve your organizational inventory management.

In computing, there is no bigger issue than the integration of artificial intelligence (AI). It is seen as fundamental to the future of modern computing. Many organizations have invested in the development of this technology, and as expected Microsoft has been one of these companies. This week, we take a brief look at how Microsoft is advancing AI.

How do you stand out in your industry when your customers expect a top-tier experience at every turn? One way businesses can get a huge leg up on the competition is through the use of the latest technology solutions, like online ordering, mobile apps, and e-commerce platforms that make accessing services and products easier than ever. Let’s look at how your business can use the latest technology to overcome the odds stacked against it.

Technology plays an incredibly important role in any business venture, and if you don’t invest in it properly, you’ll face stiff competition from other companies that do. Today, we want to explain the importance of technology investment and some of the common issues businesses might encounter.

Your business creates a lot of data and smart businesses can use that data, through business intelligence and data analytics platforms to help them prioritize tasks and streamline their operations to help them be the most effective business they can be. This week, we thought we would go through some of the things any business that seeks to use its data productively has to do. 

Phishing attacks pose a significant problem for your business, and if you and your employees cannot identify these attacks, they could subvert all of your attempts at network security. To help you make better decisions regarding your security, we’d like to share a framework known as the SLAM model.

Today’s cyberattacks are often conducted on a large scale, attacking institutions and organizations that hold a significant amount of sensitive user data. One such type of attack are leveraged against schools, colleges, and universities, many of which do not have the resources available to protect against them. Let’s go over what these types of student records do for hackers and why they are so highly valued.

Many businesses, both large and small, are turning to managed services to streamline their operations, reduce costs, and enhance the overall value they provide to their customers. Managed services have become a complete game-changer, not only by saving businesses money but also by helping them build better businesses and get more value out of their IT. Let’s unpack how managed services achieve this dual objective.

Your business needs to consider cybersecurity one of its top priorities, and this sentiment needs to extend to your employees as well. If you take too lax of an approach, it could very well result in your employees failing to take appropriate action when it matters most. Let’s go over what it means to have proper cybersecurity training practices and who usually has access to it.

Your business relies on data to function, and losing this information could be a death sentence for your business without a data backup in place. Today, we want to explore why data backup is such an effective and important part of a business continuity plan, as well as how you can ensure that you are implementing the most important practices in regard to data backup.

Of all the threats out there that loom over businesses, it seems as though ransomware is one of the most feared. It’s certainly one of the threats we talk about the most… and there’s good reason for this, too. If we seem to be overly alarmist, we aren’t. Ransomware truly is a considerable enough threat to warrant so much, well, consideration, and there’s a simple reason why this is.