Business Solutions & Software Group Blog

It’s a known fact that businesses do not want to imagine what might happen under the absolute worst conditions, but it is something that comes with the territory of being a business owner. If you don’t plan for the worst, it could potentially place your company at risk. How can you prepare yourself for the struggles that come with disaster recovery?

Technology management is something that a lot of businesses struggle with, especially small businesses that already have many employees fulfilling many different roles and taking on additional responsibilities. Managed IT services give businesses who struggle with technology management a way out by providing access to top-notch services designed with the small business in mind.

The many different types of departments within business, including sales, human resources, customer service, IT, accounting, and management, all have remained relatively compartmentalized throughout the years. While they might work together to fulfill various tasks, they operate (for the most part) independent of one another. How long will this remain the case, though? Let’s go about a thought experiment and look toward a future where departments are a thing of the past.

A lot of people shop predominantly online nowadays, especially after the holidays (gotta use those gift cards). However, hackers anticipate this, and they will use every tool at their disposal to try and scam you out of your hard-earned cash. What can you do to stay safe?

Today, sales teams depend on technology to gain and close sales. The better coordinated your other departments are with your sales team, the faster and more efficient your business will be. Let’s take a look at some of the essential technology sales departments use to keep business moving.

Smart devices and other oddities that connect to the Internet—those which fall into the Internet-of-Things category of devices—are all over the place these days, be they inside our offices or our homes. Smart devices that connect to the Internet for various purposes should generally be approached with a minimum level of cautiousness, especially in today’s age of cyberattacks.

Data breaches are a modern reality, and they’ll still be around in the new year. While it is obviously preferable for your business not to fall victim to one, that isn’t always something in your control. Therefore, it is better to have planned ahead, so that your operations can continue and you can more effectively keep your contacts apprised of the situation. Let’s discuss what you need to do.

Automation is helpful for any business in at least some capacity, whether the employee is working remotely or is required to work in-house during regular hours. Let’s examine how automation can assist a hybrid worker, as well as why it’s important to understand from a security standpoint.

Whether you are a small business or a large enterprise, chances are you have some experience working with vendors. Your business certainly depends on the products they provide, but how is your relationship with vendor management holding up? Let’s take a look at one particular anecdote that displays the pains of vendor management and how working with a managed service provider can alleviate the stress associated with it.

The holiday season has a variety of famous key players, including the likes of Santa, Rudolph, and the rest of the North Pole crew. Each year, they use their magic to help spread goodwill and joy to all the nice children of the world… but did you know that they are also responsible for protecting those who make the naughty list from Santa’s villainous counterpart, Krampus?

As the official managed service provider for Santa’s operation, we have been cleared to share the story about how we’ve helped defy Krampus to save Christmas.

If all you had to worry about for your business were its processes, you would never have to worry about results, but this unfortunately not the case. You must build a product or service and bring it to the market in order to sell it, and without appropriate processes, your organization cannot produce something worthwhile. Let’s discuss how your team’s organization skills can help make your business more profitable.

A critical, widespread vulnerability was just discovered, and this one is a very big deal. In fact, Log4j is one of the worst vulnerabilities we’ve seen, period. Your business needs to be aware of it, and you absolutely need to take measures to prevent it.

There are many cybersecurity threats out there, but the one that has cemented itself in the minds of business owners in recent years is ransomware. Ransomware encrypts data on the victim’s devices, forcing them to pay a ransom for the decryption key. As you might imagine, this practice is quite lucrative for cybercriminals—some more than others, of course.

While some threats don’t waste any time when they install themselves on your devices, like ransomware and malware, others tend to lurk in the background on your device and cause problems without being detected. A threat called MosaicLoader is one such threat, and it’s a pretty serious issue for businesses.

Cyberwarfare has continued to evolve in sophisticated ways, and while security researchers try their best to keep up, hackers are always trying to outdo them. One example of such attacks, which are often sponsored by government agencies, is a recent attack on the United States and Israeli technology sectors, which have become the target of password spraying campaigns.

The Google My Business tool has given business owners a great way to manage their online presence for years now, and while it has gone through several changes over this time, Google has one last adjustment in store for the application. There will no longer be a Google My Business service; rather, business owners will have access to a web-based Google Business Profile at some point in 2022.

The past few years have been nothing if not tumultuous for businesses of all shapes and sizes, which has only exacerbated the shifting terrain we’d expect to see in a business’ cybersecurity needs and threats. Let’s take a few moments to examine what 2022’s cybersecurity landscape is likely to look like, considering what we’ve seen recently.

Let’s say you are going about your workday when your computer suddenly crashes. Your first reaction might be to reach out for support, and if so, then you are correct; we can’t let you suffer from downtime for too long! Let’s go over what the acquisition of support might entail, even if the problem you are experiencing cannot be solved through a remote support option.

You’ve no doubt seen the concept of “streaming” online at some point or another, whether it’s consuming content on Netflix or Youtube. However, content creators with an established fan base can stream their content on Twitch to make a living. If you have ever wondered how much some of these creators make, well, a recent hack has exposed this information and created a whole kerfuffle that must be addressed by Amazon.

A common framework for developing products is the RICE prioritization framework, but we might argue that you can apply it not just to products, but also to services you might offer and even project implementation. What is the RICE framework, and how might you leverage it to your advantage?