Business Solutions & Software Group Blog

Businesses that provide a service rather than a physical product will know all too well how often they require specific software solutions to manage operations. They also use these tools to provide excellent customer service and support. Let’s go over some of the most common and helpful software that a service business might implement.

Customer Relationship Management (CRM)

With CRM tools, businesses can manage their relationships with customers by tracking interactions and automating sales throughout the marketing process. It’s one centralized application for a business’ operations that can dramatically improve the way a business interacts with clients and customers.

Appointment Schedule Software

An online appointment scheduling software can help clients book appointments with individuals through a convenient online portal. It’s helpful to integrate a tool like this into your CRM or project management software, too.

Service Management Software

Since businesses offer services, it makes sense to have a service management software to help with things like scheduling field visits, managing work orders, or tracking technician locations.

Billing and Invoice Software

If you can use tools to make your billing, invoicing, and payment processing easier, you’ll be doing your business and its finances a huge favor in the long term.

Customer Support and Helpdesk Software

With customer support and helpdesk software, businesses can better work with customers through support tickets and a communication portal that improves transparency.

Project Management Software

Projects will be your service model’s lifeline, so being able to manage and track them, along with any resources they might require, will allow your organization to collaborate better.

Communication Tools

Collaboration tools will let your organization build solid internal and external communication channels with employees and potential clients.

Accounting and Financial Software

If you can make financial transactions, expense tracking, and financial reporting easier, you’ll be able to keep your organization as profitable and organized as possible.

Feedback and Review Management Software

With a feedback and review management system in place, you can get feedback from clients through online reviews, giving you ways to maintain your reputation and share the great work you do.

Inventory Management Software

If you need to track internal products, orders, shipments, and purchases, you’ll want to make sure you have specialized software to keep everything organized.

Data Analytics and Reporting Platforms

Data analytics tools can give you reporting capabilities to make better decisions. If you use this information appropriately, you can ensure that your business makes the best use of all resources at its disposal.

Business Solutions & Software Group can equip your business with all the technology tools it needs to succeed. To learn more, call us today at (954) 575-3992.

Excel can be a remarkably powerful tool when it’s leveraged correctly, giving you the power to manage your spreadsheets and data in ways you could only dream of otherwise. Like many other solutions out there, you have numerous shortcuts at your disposal which you can utilize to get more value out of it. Today, we want to share how you can get the sum of the values in a single column.

Business has changed, and so too has the technology we use to fuel it. Businesses are utilizing mobile devices to get even more work done both in and out of the office, and as such, it’s a bit difficult to disconnect work life from real life. Let’s look at how mobility has changed the conversation about work and how that perspective has changed over time.

One of the most underrated tools your business can implement to facilitate day-to-day productivity is, well, a productivity suite. If this is a term you haven’t heard before, you can think of it as an overarching term for solutions like the Microsoft Office products or Google Workspace apps. Basically, it’s all of your necessary productivity tools in one location, and having one can be an incredibly valuable investment for your business.

Your business runs on software, whether it’s hosted on your office’s internal network or in the cloud. However, it turns out that there are several benefits to considering the cloud-based model using cloud-hosted Software-as-a-Service (SaaS) offerings. Your organization can enjoy enhanced accessibility, scalability, and easier maintenance and updates through the use of a SaaS model.

What’s your favorite website, or the one you use most frequently? You can set this website as your Homepage to quickly access it using the Home button in the Google Chrome window. You could also just use a bookmark, but rather than sifting through your list of bookmarks, the Home button makes it quick and efficient to click on.

How often do your icons get cluttered on your Windows desktop? Sometimes it would just be nice to delete some of them or hide them from view so you can focus on being productive. Let’s go over how to accomplish this with your Windows PC.

Imagine this scenario: you have just purchased a new computer, and you boot it up all excited to get right into setting it up, only to find that it is extremely slow and bogged down by all kinds of applications you didn’t know were pre-installed on it. This type of unwanted software can be a problem, especially for businesses when they want to get their new technology up and running as soon as possible.

When it comes time to update your technology, you’ll want to do so with a clear intention to optimize your operations. Some businesses still rely on legacy systems that are far from ideal and have long since grown outdated. Moving away from a solution that you have invested so much time into, however, can be a daunting task–especially if you don’t have technical expertise to call on.

Microsoft Office is a wonderful collection of tools that any business can get value out of, and it’s so popular that it makes up almost half of the office productivity software market. We thought we would share some tips that will help you get even more value out of the software solutions found within it.

For those of you who are serial note takers, one of the best tools you can have on your mobile device or PC is a note-taking app. Today, there are literally dozens of apps that push features and benefits for the average individual. Today, we will take a brief look at some of the features that the modern note-taking application has and how integration plays a big role in their success. 

For numerous reasons, collaboration software has seen widespread adoption—and despite many workers transitioning back to office operations, this software has proven to hold its value. Let’s explore the features that collaboration software can provide to you and your business.

If all you had to worry about for your business were its processes, you would never have to worry about results, but this unfortunately not the case. You must build a product or service and bring it to the market in order to sell it, and without appropriate processes, your organization cannot produce something worthwhile. Let’s discuss how your team’s organization skills can help make your business more profitable.

A critical, widespread vulnerability was just discovered, and this one is a very big deal. In fact, Log4j is one of the worst vulnerabilities we’ve seen, period. Your business needs to be aware of it, and you absolutely need to take measures to prevent it.

Yet another major vulnerability has been discovered, this time in Microsoft’s MSHTML browser engine. The vulnerability, discovered and tracked by Kaspersky, is currently being exploited all over the world. As such, it is critical that you know how to avoid vulnerabilities like this so that you do not inadvertently allow a hacker onto your network.

Businesses use software throughout their day-to-day operations, but you might have different needs from, let’s say, the small business down the block from you. Even though all businesses have different necessities in terms of software, there are some solutions that are universally helpful for just about any company looking to improve their operations. Let’s take a look at some of them.

Everyday life relies on software to keep going, a phenomenon that is perhaps most visible in the business environment. Unfortunately, it is this software that can prove to be the point of egress that attackers need to your network. Let’s consider a commonly overlooked aspect of IT maintenance—patch management—and why it is so crucial to a business’ operational success.

With so many users worldwide embracing Windows as their chosen operating system for all kinds of purposes, there are many different settings that can be customized to best fit the different needs of a workplace as compared to a gamer’s or a family’s setup. Microsoft understands this, and so is testing out a new feature to help a user quickly personalize a device to its predominant use.

In the nearly ten years it has been available, Google Drive has firmly established itself as one of the best cloud platforms for businesses to use. In case you’re just getting started with it, we’ve put together a cheat sheet to help you out with a few processes.

Google Workspace is one of the most utilized productivity suites in business. Within the useful suite of productivity apps is Google Docs, Google’s word processor. Today, we thought we would take you through Google Docs to show you some of the features you can expect.